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Privacy Policy

Effective Date: 15.07.2025

This Privacy Policy explains how Gifted by Mint, owned and operated by 3Design Center SPLLC, collects, uses, discloses, and safeguards your personal information when you visit our website www.giftedbymint.com (the “Website”) or otherwise interact with us.

We are committed to protecting your privacy and handling your data with transparency, fairness, and integrity in accordance with applicable laws, including the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR) (EU) 2016/679.

By accessing our Website, placing an order, or engaging with our services, you agree to the terms of this Privacy Policy.

If you have any questions about this Policy, please contact us at:

Gifted by Mint
Owned by: 3Design Center SPLLC
Brvenica, North Macedonia
📧 Email: hello@giftedbymint.com

1. About Us

Gifted by Mint is a brand dedicated to providing meaningful, personalised gifts that connect people through creativity and design. Our Website is an independent online store.

We act as the Data Controller with respect to your personal data, which means we determine the purposes and methods by which your data is processed.

2. Scope of This Policy

This Privacy Policy applies to:

All visitors and users of www.giftedbymint.com.
Customers who purchase our products or services.
Individuals who interact with us through email, social media, or other communication channels.

This Policy does not apply to third-party websites or services linked from our Website. We are not responsible for the privacy practices of those third parties.

3. Information We Collect

We may collect and process the following categories of information about you:

3.1 Information You Provide Directly

Personal Identification Data: Name, billing/shipping address, phone number, email address.
Payment Information: Credit/debit card details, PayPal information, or other payment methods (processed securely by our payment partners; we do not store full payment card details).
Personalisation Data: Names, dates, photographs, or other details provided for custom-made products.
Account Information (if applicable): Username, password, and preferences.
Communications: Any messages, emails, or feedback you send to us.

3.2 Information Collected Automatically

Device Information: IP address, browser type, operating system, device identifiers.
Usage Data: Pages visited, time spent on site, referral source, clicks, and navigation patterns.
Cookies and Tracking Technologies: Small data files stored on your device to enhance your browsing experience.

3.3 Information from Third Parties

We may receive information about you from:

Payment processors (e.g., confirmation of successful transactions).
Delivery couriers (e.g., updated delivery status).
Social media platforms if you engage with our content.

4. Legal Basis for Processing Personal Data

Under GDPR, we process your personal data using one or more of the following lawful bases:

Contractual necessity – to fulfil our obligations when you place an order.
Consent – when you opt in to marketing emails or cookies.
Legitimate interests – to operate and improve our business, provided your rights do not override those interests.
Legal obligations – where required by law (e.g., tax and accounting records).

5. How We Use Your Information

We may use your personal information for the following purposes:

Order Fulfilment: To process and deliver your purchases, including order confirmations and shipment updates.
Customer Support: To respond to your enquiries, requests, or complaints.
Personalisation: To produce customised gifts using the information you provide.
Marketing: To send promotional emails, offers, and updates (only if you consent).
Analytics: To monitor website performance, identify trends, and improve user experience.
Fraud Prevention and Security: To protect against fraud, unauthorised transactions, and other unlawful activities.
Legal Compliance: To maintain business records, comply with tax obligations, and cooperate with legal authorities.

6. Cookies and Tracking Technologies

Our Website uses cookies to improve functionality, analyse traffic, and personalise content.

6.1 Types of Cookies

Essential Cookies: Necessary for site functionality (e.g., shopping cart, checkout).
Performance Cookies: Help us understand how visitors interact with our site.
Functional Cookies: Store preferences and enhance usability.
Marketing Cookies: Track browsing behaviour to deliver relevant advertising.

6.2 Cookie Consent

When you first visit our Website, you will be asked to accept or manage your cookie preferences. You may withdraw consent at any time by adjusting your browser settings.

7. Sharing of Information

We respect your privacy and will not sell, rent, or trade your personal data. However, we may share your information with:

Payment Processors: To securely process transactions.
Delivery and Courier Services: To deliver your orders.
IT and Cloud Service Providers: To host and maintain our Website.
Professional Advisors: Such as accountants or legal advisors for compliance purposes.
Regulatory Authorities: When required by law.

All third parties are contractually required to process your data securely and only for the intended purpose.

8. International Data Transfers

As we are based in North Macedonia, your data may be transferred outside the European Economic Area (EEA) or the United Kingdom.

Where such transfers occur, we ensure appropriate safeguards, such as:

Standard Contractual Clauses approved by the European Commission.
Transfers to countries deemed to have adequate levels of protection.

9. Data Retention

We retain your personal data only for as long as necessary for the purposes described in this Policy, including:

Orders: Typically retained for 6 years to meet tax and legal obligations.
Marketing Data: Retained until you withdraw consent.
Cookies: Retention varies depending on cookie type.

After this period, data will be securely deleted or anonymised.

10. Data Subject Rights

You have the following rights under GDPR and the UK Data Protection Act:

Right of Access – to request a copy of your personal data.
Right to Rectification – to correct inaccurate or incomplete data.
Right to Erasure (“Right to be Forgotten”) – to request deletion of your data.
Right to Restrict Processing – to limit how we process your data.
Right to Data Portability – to receive your data in a portable format.
Right to Object – to object to certain types of processing, including marketing.
Right to Withdraw Consent – where processing is based on consent.

Requests can be submitted via email to hello@giftedbymint.com. We will respond within one month, subject to legal exceptions.

11. Children’s Privacy

Our Website is not intended for use by children under 18 years of age. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such data, please contact us and we will delete it promptly.

12. Security of Your Data

We use appropriate technical and organisational measures to safeguard your personal data, including:

Secure Socket Layer (SSL) encryption.
Restricted access to authorised personnel only.
Regular monitoring and risk assessments.

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

13. Marketing Communications

We may send you marketing communications if you have opted in. You can unsubscribe at any time by:

Clicking the “unsubscribe” link in our emails.
Contacting us at hello@giftedbymint.com.

We will never send you marketing communications without your consent.

14. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review their privacy policies before providing personal data.

15. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, or business operations. Updates will be posted on this page with the “Last Updated” date revised accordingly.

We encourage you to review this Policy periodically. Continued use of our Website constitutes acceptance of any changes.

16. Complaints and Supervisory Authority

If you believe your data protection rights have been infringed, you have the right to:

Contact us directly at hello@giftedbymint.com.
Lodge a complaint with your local Data Protection Authority.

17. Contact Us

For any questions about this Privacy Policy, or to exercise your data rights, please contact us at:

Gifted by Mint
Owned by: 3Design Center SPLLC
Brvenica, North Macedonia
📧 Email: hello@giftedbymint.com